CSDS Support Plan
Maximize uptime with expert support
Get expert support whenever you need it with the CSDS Support Plan (CSP).
With the CSP, you’ll benefit from priority access to our experienced team, as well as unlimited access to our Can-Learn online learning portal. Can-Learn is a constantly updated resource offering on-demand classes and tutorials on the latest products, software updates, workflows, and more.
When you need help, you’ll have front-of-the-line access to experts who know the equipment and are able to guide you every step of the way, whatever your industry or use case. Reach us via phone, email, or chat – whatever is most convenient for you. Whether you’re facing setup challenges or have questions on the jobsite, CSDS’s team has your back.
CSDS Geospatial Support Plan (GSP) Features:
- Accelerated Priority Service: Quick response times minimize your downtime
- Unlimited support incidents
- Extended telephone hours from 5am to 5pm (PST) for better coast-to-coast coverage
- 10% Discount on Service Labor Rates
- Discounted Trimble® certified on-site training and training courses
- Access to our online, Can-Learn.ca, training platform (up to 3 students per office/location)
CSDS Geospatial Support Plan (GSP)$995.00
Annual fee per office/location
Benefit from Priority Support with a CSDS Geospatial Support Plan
Features
Support
Priority Support
Telephone & email support
✔︎
✔︎
Extended telephone hours from 7:00 am EDT to 5:00 pm PDT
✔︎
✔︎
Support documents
✔︎
✔︎
Support videos
✔︎
✔︎
Unlimited support incidents
✔︎
Discounted Trimble® certified on-site training and training courses
✔︎
Webinars & access to recordings
✔︎
Access to online training courses on Can-Learn*
✔︎
View employee course progress on Can-Learn
✔︎
Response time
~ 8 business hours
15 minutes
Resolution time
~ 3 days
1-2 hours
*3 users per location/office
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